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• Complete bathroom supply & installation •
• Measuring and design service •
• Wall and floor tile supply and installation •
• Hand-painted tiles and murals •

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Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. You can contact us by phone, in writing by post or by email on the details at the top of this document.

We aim to respond within 10 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

What Our Customers Say View All →

Many thanks for the transformation of our utility & toilet area.   Everyone did a great job and were friendly &...
Mr & Mrs Cockerill

Mr & Mrs Cockerill, Laceby

Thank you to you all for the excellent work on our new bathroom. It really does have the 'wow' factor!   We appreciate all...
Mr & Mrs Tynan

Mr & Mrs Tynan, Humberston

We would like to place on record how pleased we are with the finished result. It is a huge improvement and the underfloor heating...
Mr & Mrs Giles

Mr & Mrs Giles, Scartho